Salon Policy
The team at The Pamper Lounge (n. Yorks) Ltd goes through every effort to ensure your experience with us is as enjoyable as possible. We value you and your time; therefore we have instituted the following policies to make your time with us a memorable and lasting one.
Gift cards are valid for 6 months from the date of issue.
Gift cards cannot be exchanged for cash. Gift cards cannot be replaced if lost or stolen & will not be accepted if damaged.
The expiry date on the gift cards are non-extendable, vouchers that have expired will not be accepted under any circumstances - no exceptions.
Where a gift card holder wishes to use a gift card towards treatments or products which are higher than the face value of the voucher then the client will be required to pay the difference.
When & if special offers include a free treatment the free treatment must be carried out before or after the main beauty treatment. Not on separate dates or times. If a special offer includes two or more treatments as a combined price, the treatments must be combined on the same day & time of appointment. If the treatments are booked separately, the client will be charged for each individual treatment at full price.
General Salon Policy
Management does not accept any responsibility for any personal belongings/property lost or damaged whilst in the salon premise.
The Pamper Lounge (N. Yorks) Ltd cannot & does not guarantee that our gel polish applications will last for 14 days, as the condition of clients nails can affect the length of time the polish stays in place.
We do not guarantee that the eyelash extensions we offer will stay on for a certain amount of time, we can only give examples of how long other clients lashes have lasted & provide aftercare advice to with advice to make the most of your new lashes.
For your own health and safety and to comply with salon policy, patch testing for tinting lash lift and lash extension services must be carried out at least 24 hours prior to treatment.
This policy applies to all clients of The Pamper Lounge (N. Yorks) Ltd, even if you have had this test carried out previously at another salon.
In certain circumstances (sensitive skins, some medications) patch testing for waxing and gel nails may also be applicable, please ask for further details.
To benefit from the course savings, all treatments must be paid for in full on your first treatment of the course.
We reserve the right to charge interest on late paid invoices at the rate of 5% above bank base rates under the Late Payment Of Commercial Debts (Interest) Act 1998.
We require signed consent from a Parent/Guardian before any treatment is carried out on under 16 year olds.
Clients under the age of 16 must be accompanied by a parent or guardian during their treatment.
Please note that it is the sole responsibility of the client if you choose to bring children with you whilst experiencing treatments to ensure their safety and well being and the relaxation and consideration of others around you in the salon.
We do not accept cheque or cash as payment, card payments, bank transfer and PayPal accepted only. We do not offer refunds for any services/treatments under any circumstances.
The range of treatments is subject to availability.
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
The Pamper Lounge reserves the right to change or amend these terms & conditions from time to time without notice.
Our aim is to always provide a high quality service for all our customers but we recognise that things unfortunately do go wrong occasionally. If for any reason your not happy, please follow our complaints procedure. The sooner you contact us the sooner we can discuss with you a way forward. Please put your complaint in writing & post to: The Manager, The Pamper Lounge (N. Yorks) Ltd, 8 Castlegate, Thirsk, North Yorkshire, YO7 1HL. We take all complaints we receive seriously & aim to resolve all our clients problems promptly. Within 28days from the date of receiving your complaint, we will investigate & you will be informed of a response or an update with regards to the complaint. You have a right to refer the complaint to the Financial Ombudsman Scheme (FOS) if you’re unhappy with the final response. Please note there is a six month deadline for contacting the FCA from the date of the final response. Complaints will not be handled solely by the person against whom the complaint was made.
Privacy Policy
In this privacy policy references to ‘we’ or ‘us’ refer to The Pamper Lounge (N. Yorks) ltd. This policy will explain what information we collect about you and how we use it.
At The Pamper Lounge (N. Yorks) Ltd we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred therapist, how you like your coffee and any special requests you may have. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty:
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
